PASSENGER CONDUCTOR TRAINEE - 90303919 - Chicago

Job Summary

Perform duties in an environment requiring physical agility to easily get off/on train equipment, manipulate self between cars, bend, reach, stoop, easily and safely ride the side of trains, and lift a variety of equipment in all types of weather.

Essential Functions

• Works a variety of hours within a 24/7 transportation environment.
• Assists the Conductor in the safe movement of trains by adhering to applicable operating rules/practices.
• Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards.
• Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs.
• Ensures safety of passengers and crew by adhering to safety rules.
• Thinks and functions independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service.
• Works in either a passenger or non-passenger operation (including yard duty and work trains).
• Secures movement orders and ensures clear understanding by operating crew.
• Ensures pre-determined service requests are understood and carried out.
• Maintains understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures.
• Physically moves between and around train cars manipulating and lifting heavy air hoses and electrical cables.
• Safely rides the side of train equipment, getting on and off equipment, as required.
• Affords assistance in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects.
• Affords assistance in boarding and detraining of passengers, baggage, express shipments.
• Makes customer service announcements.
• Provides information about train service to include passenger connections.
• Makes special arrangements in case of service failure.
• Affords assurance of safe and orderly passenger conduct.
• Must demonstrate an understanding of what makes up the elements of quality customer service.
• Must be able to interact and communicate professionally with passengers and co-workers under all types of circumstances.
• Must demonstrate a demeanor and well-groomed appearance that conveys to passengers a sense of competence and complete professionalism.
• Must understand and totally comply with Amtrak’s Uniform & Grooming Standards when engaged in performing passenger service.

  Minimum Qualifications

  • Some work experience exhibiting responsibility, initiative, and other leadership characteristics.
  • Two years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination of the two, equating a total of 2 years.
  • Satisfactory attendance and safe work record.
  • A current valid driver’s license.
  • Live within 2 hours of Crew Base.

  Preferred Qualifications

  • Some leadership/supervisory experience.
  • Some experience in a customer service role that includes cash handling, as well as a work history demonstrating the ability to adapt to variable work hours.
  • Some mechanical experience/knowledge.

  Communications And Interpersonal Skills

  Must have excellent verbal and written communication skills.

  Pay

  The hourly range is $24.38 – $24.38 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

  Health and Wellbeing

  • Financial and Retirement Work and Family Life Support
  • Health, Dental, and Vision Insurance
  • 401K Rail Pass Privileges
  • Wellness Programs
  • Railroad Retirement Benefits
  • Employee Assistance Program
  • Medical Plan
  • Opt-out Credit Life Insurance
  • Commuter and Flexible Spending Accounts

  Note

  Some benefits are subject to the collective bargaining agreement.

  Requisition ID

  166731

  Posting Location(s)

  Illinois

  Relocation Offered

  No

  Travel Requirements

  Up to 100%