Pasadena - Office Supervisor

Join the SEV Laser Team!

About the role

Becoming a Team Member SEV Laser admin staff are very passionate about the beauty industry as passion is contagious! We strive to make our clients look good and feel good about themselves, as well as feel welcomed and appreciated when in our offices. This wouldn't be possible without our amazing Front Desk Staff.

Key Responsibilities

• Sales Management: Drive sales performance by setting ambitious yet achievable goals for the team. Monitor sales figures and trends, providing insights to improve performance. Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Team Leadership & Development: Foster a positive and motivating work environment that emphasizes teamwork and accountability. Engage in coaching-in-the-moment training to address performance issues and encourage skill development among team members. Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
• Operational Excellence: Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures. Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations. Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Customer Experience: Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally. Implement feedback systems to understand customer satisfaction and identify areas for improvement. Handle escalated customer concerns with professionalism and resolve issues promptly.
• Performance Culture: Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges. Implement team performance metrics and track progress regularly. Organize team training sessions focused on enhancing sales techniques and service excellence.
• Grassroots Marketing Efforts: Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location. Engage with local businesses, organizations, and community events to promote SEV Laser’s services. Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

Qualifications

• Proven experience in a supervisory role, preferably in a sales environment.
• Strong sales acumen and the ability to drive performance results.
• Excellent communication and interpersonal skills, with the capability to train and inspire others.
• Proficient in office software and data management tools.
• A customer-first mindset with a focus on delivering exceptional service.

Work Environment

This role will be based in our office at Sev Laser, working 4 days per week in office between the days of Monday-Saturday, where you will lead a team dedicated to providing outstanding services to our clients. Your contributions will be essential in driving our sales goals and creating an engaging workplace culture.

Pay

The Pay Range For This Role Is 20 - 22 USD per hour (Pasadena, CA)