Office Supervisor

About the role

The Office Supervisor at Gentle Dental plays a crucial role in supporting the clinical and administrative operations of the practice. They partner closely with providers and office leadership to deliver high-quality, comprehensive dental care while fostering a collaborative, efficient, and patient-focused environment.

Responsibilities

• Support and guide the front office team in completing daily responsibilities, maintaining accountability, and following office standards
• Assist with monitoring and improving provider schedules to support productivity and patient access
• Maintain clear and professional communication with providers regarding scheduling updates, patient needs, and operational concerns
• Support patient experience by assisting with patient questions, concerns, and service recovery when needed
• Aid in training and onboarding new front office team members on office processes and expectations
• Maintain accurate patient records, scheduling, and insurance information
• Collaborate with clinical and administrative teams to support smooth daily operations and a positive office culture
• Support the Practice Manager in implementing office goals, workflows, and operational initiatives
• Monitor front office workflows to ensure efficiency, organization, and exceptional customer service
• Aid in managing daily patient flow and problem-solving operational challenges as they arise
• Promote professionalism, teamwork, accountability, and patient-centered care within the office environment
• Ensure compliance with company policies, HIPAA regulations, and office procedures

Requirements

• Minimum of 2 years of dental experience required
• Previous leadership, lead, or supervisory experience preferred
• Strong communication, organizational, and interpersonal skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong attention to detail and problem-solving skills
• Commitment to providing exceptional patient care and customer service
• Bilingual skills are a plus