PAS Intake Specialist Lead

Location: Simmons Cancer Center, 6000 Harry Hines Blvd, Dallas, TX 75235

About the Role

The PAS Intake Specialist Lead works under minimal supervision to provide advanced patient scheduling, referral intake, preregistration, and coordination support for Simmons Cancer Center. This role is responsible for processing Oncology referrals, ensuring patient demographic and insurance information is complete, coordinating scheduling with subspecialty providers, and supporting a timely, organized intake process.

Schedule

• Monday–Friday, 8:00 AM to 5:00 PM
• Hybrid schedule following a 3-month onsite training period, including monthly onsite rotations and designated anchor days

Responsibilities

• Provides direction, development, and guidance to staff. Reviews daily, edits, and performs necessary updates. Reports any applicable updates, corrections, or system concerns.
• Maintains a proactive approach with addressing and implementing changes impacting various processes within the Patient Access Department.
• Leads, trains, and motivates staff to achieve goals and objectives. Assists Manager with daily operations and department schedule. Ensures staff coverage for all shifts. Assumes supervisory decision-making in absence of Director and Manager.
• Identifies and obtains all essential information pertaining to intake, verification, and pre-certification of applicable patient accounts with a 98% accuracy rate. Revises information in the computer system as needed. Documents pertinent information and efforts in the computer system based on department documentation standards. Maintains department productivity standards.
• Verifies and determines insurance coverage and benefits for phases of transplant. Inputs necessary information into the database. Works with Case Manager if a separate letter of agreement is needed.
• Coordinates with Case Management and/or physician's office regarding any additional information needed on their part to obtain pre-authorization.
• Re-verifies emergency room, observation, surgical observation, and day surgery patients when converted to inpatient status and initiates verification and pre-certification.
• Coordinates with Financial Counselor to identify funding source, additional information needed to secure accurate third-party billing and/or patient financial responsibility, and revises the system as necessary.
• Works in a collaborative manner with peers and other hospital departments. Attends meetings and actively participates.
• Assists managers in a timely and accurate manner. Distributes and completes relevant departmental reports. Tracks key performance indicators as designed by the department Director.
• Maintains current policies and procedures. Ensures compliance with local, state, and federal rules and regulations and assists Director with JCAHO preparation.
• Completes special projects as assigned.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree in a related field or two years of college
• 2 years of related experience with a Bachelor's degree or 3 years of collection, financial counselor, verification, or related medical administrative experience with two years of college or LVN (Licensed Vocational Nurse) Certification with no experience

Preferred Qualifications

• 3 or more years of experience in patient scheduling, referrals, insurance verification, or related medical administrative experience
• LVN (Licensed Vocational Nurse) Certification

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Benefits include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare—no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer