Intake Specialist

About the role

JVS SoCal is a nonprofit agency founded in 1931, serving over 30,000 clients annually across Southern California. The SSVF Intake Specialist plays a crucial role in helping low-income veteran families secure stable housing and prevent homelessness.

Responsibilities

• Conduct individual and group program orientation for clients.
• Affirmatively recruit eligible veterans in various parts of the Greater Los Angeles area.
• Assist in the intake process, screening for eligibility, collecting relevant documentation, and supporting SSVF program staff.
• Follow up with clients as assigned and maintain positive interactions with community stakeholders.
• Coordinate with supervisor to set up enrollment appointments for eligible clients.
• Maintain and update case files in the case management database for approval.
• Refer ineligible applicants to other organizations/programs.
• Document all eligibility screening activities through paper and electronic logs.
• Attend staff, team, and department meetings.
• Input client data into HMIS, update program databases and records, and adhere to data collection/reporting requirements.
• Maintain compliance with agency and funder protocols and procedures, and maintain confidentiality in accordance with HIPAA standards.
• Operate standard office equipment and may be required to work some evenings and an occasional weekend day.

Requirements

• Bachelor’s or Master’s degree in Social Work, Career Counseling, or related field (substituted by four years of case management/housing navigation experience).
• Passion for working with Veterans, excellent communication skills, timeliness, and attention to detail.
• Vital customer service and counseling expertise to multi-task, assertiveness, friendliness, and willingness to work flexible hours.
• Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Reliable transportation for travel between work sites, attending meetings, conducting outreach, and supporting participants.
• Three or more years of experience working with priority populations, a background in Case Management/Career Counseling, prior military experience, and experience in homeless services is preferred.

Qualifications

• Must have a valid Driver’s License.
• Will work in an office environment and travel to community partners and housing sites.
• Must lift 15 lbs., sit for extended periods, answer telephone calls, and move within the office.

Skills

• Assertiveness
• Customer service and counseling expertise
• Timeliness and attention to detail
• Multi-tasking ability
• Flexibility to work some evenings and weekends

Benefits

The SSVF Intake Specialist position is 100% in-person (NOT remote or hybrid). Regular presence at JVS SoCal offices, partner sites, and community locations is required.

Pay

$25.00 - $26.00 per hour + benefits

Schedule

This position is 100% in person (NOT REMOTE or HYBRID) and requires regular presence at JVS SoCal offices, partner sites, and community locations.

Find out more

Learn more about the Fair Chance Act by visiting www.calcivilrights.ca.gov/fair-chance-act.