Parts & Service Department Coordinator

Pape Material Handling, a premier capital equipment dealer in the West, is seeking a Parts & Service Department Coordinator to join our team in Anchorage, AK. At Pape, we invest in your growth through robust training programs and continuous support, equipping team members with the tools to succeed.

About the role

As our Parts & Service Department Coordinator, you will be in a dynamic, multi-faceted role ensuring our customers have a great experience when they purchase parts or get their equipment serviced. You will help manage incoming and outgoing service department work, enter and manage work order data through various internal programs, staff the reception desk and parts counter, dispatch technicians, assist with safety inspections and related paperwork, prepare warranty paperwork, monitor reimbursements, provide excellent service to customers in person and on the phone, and ship and receive parts.

To thrive in this role, you must be detail-oriented, enjoy working at a fast pace, and have a winning attitude.

Responsibilities

• Manage incoming and outgoing service department work
• Enter and manage work order data through internal programs
• Staff the reception desk and parts counter
• Dispatch technicians
• Assist with safety inspections and related paperwork
• Prepare warranty paperwork and monitor reimbursements
• Provide excellent customer service in person and on the phone
• Ship and receive parts

Requirements

• Excellent computer skills including Word, Excel, and Outlook
• Ability to learn internal computer systems
• Excellent communication and customer relations skills
• Ability to thrive in a team environment
• Prior experience with parts counter sales or service (required)
• Mechanical aptitude (helpful)
• Experience working directly with customers and knowledge of the material handling equipment market (preferred)

Pay

$22–26.50 per hour, depending on experience.

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision, and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans, Sick Leave & Paid Holidays (80 hours of vacation in the first year, prorated based on start date; 1 hour of sick leave for every 30 hours worked; 7 paid holidays per year)
• Advancement opportunities with a focus on promoting from within
• Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience
• Access to the largest equipment inventory in the West and an unparalleled parts inventory
• Open-door policy where your voice is heard and opinions matter
• Training and mentoring to prepare you for your role and continued learning