PARTS & SERVICE COORDINATOR

About the role

We've been helping Northwest Ohio "escape from grouchy" since 1950. Ralph's is a second-generation, family-owned appliance and bedding retailer with stores in Tiffin, Findlay, and Fremont. We carry top brands — GE, Bosch, Whirlpool, LG, Frigidaire, Speed Queen, and more — and we sell, deliver, install, and service everything we sell. Our service department is what sets us apart, and the Parts & Service Coordinator is the person who keeps it running.

Responsibilities

• Order parts from vendors
• Track every shipment
• Record the six required fields on every order (vendor, order date, carrier, tracking #, expected arrival, received date, invoice #)
• File warranty claims
• Tell our techs and our customers exactly when each part is going to arrive

Requirements

• Detail-obsessed — you fill in every field on every order, every time, without being reminded
• Organized — your desk, your inbox, and your spreadsheets all make sense
• Great phone manner — confident calling GE, Bosch, Whirlpool, LG, Frigidaire, and Speed Queen reps to chase a part or push a warranty claim
• Persistent — you don't take "we'll get back to you" for an answer
• Customer-friendly — comfortable telling a homeowner exactly when their part will arrive
• Team-oriented — works closely with service technicians and the warehouse
• Honest, dependable, and unflappable when six things land on your desk at once
• Willingness to learn — vendor systems, our POS, and the parts side of every brand we carry

Qualifications

• Full-time Monday – Friday (nights, weekends, and holidays off)
• Hourly pay $17.00 – $22.00 based on experience
• Health insurance plan with premium supplementation by employer for employee AND family
• Paid holidays, vacations, and personal days
• Retail experience preferred — but not required
• Pass a pre-employment drug screening and criminal background check
• Strong computer skills — comfortable in email, spreadsheets, vendor web portals, and our POS
• Excellent verbal and written communication; able to write a clear note and make a clear phone call
• Demonstrated attention to detail — the role lives or dies on six required fields on every service call
• Ability to manage multiple open parts orders simultaneously without losing track
• Comfortable working in a small-team environment where ownership of the function matters

Skills

• Vendor systems
• Parts procedures
• Our POS

Benefits

• Continuous paid training
• Room for advancement on a growing, two-generation family business
• Quarterly company team celebrations
• A workplace built around the "Escape from Grouchy" philosophy — we have fun here

Pay

Hourly pay $17.00 – $22.00 based on experience

Schedule

Full-time Monday – Friday (nights, weekends, and holidays off)