Parts & Service Coordinator - Parts Sales - Lakeland, FL

Essential Duties and Responsibilities

• Greet office visitors and callers, making them feel welcome and comfortable, and answer any questions.
• Respond to customer inquiries timely via telephone and/or email and log interactions in the Salesforce case management system.
• Work closely with customers to coordinate repair service requests.
• Submit work orders for any repairs or maintenance required for equipment.
• Recognize the correct component as a solution to a customer's need.
• Absorb and assist customers in accurately identifying the parts required.
• Backup support as needed for Warehouse: Safely select, lift, and move parts that vary in size and weigh up to 50 pounds on a repetitive basis from various height locations, floor level, and up. Load Small Parcel Carriers using mobile equipment. Sort products of various sizes and weights and stage for proper warehouse put-away. Confirm the accuracy of received materials and verify the quality and quantity of parts received. Replenish parts in bin and rack areas throughout the warehouse. Housekeeping – Sweeping, moving boxes and pallets to the appropriate area, maintaining the cleanliness of the work area.

Qualifications

• Good communication, written, and organizational skills.
• Forklift, crane, and heavy lifting equipment experience.
• Basic computer skills.
• SAP experience is a plus.
• Excellent problem-solving and customer service skills.
• Detail-oriented, self-motivated individual able to work well independently and in a team environment.
• Mechanically inclined.