Parts Sales Representative -Inside

About the role

The Parts Sales Representative- Inside assists customers in finding the appropriate parts for their truck both in person and on the telephone. They work with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements, or overall vehicle needs. They also assist in stocking and organizing the showroom floor.

Responsibilities

- Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with, offering to assist. - Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry. - Suggest additional products and/or services to repair the problem and meet the customer’s needs. - When working the parts counter, follow prescribed cash, credit, and check processing procedures of the dealership. - Process cores and warranties. - Follow up on shortages and expedite by reporting to the Parts Manager. - Be knowledgeable in product merchandising. - Attend training as prescribed by management to maintain proficiency in job description. - Provide service technicians with parts as required. - Maintain the retail sales floor and displays to meet or exceed the dealership standards. - Perform other tasks as assigned by the Parts Manager.

Qualifications

- Strong customer service and communication skills. - Ability to research and process orders efficiently. - Computer proficiency in order processing. - Working hours: The individual may be required to work varied shifts, including evenings, weekends, or extended hours based on the needs of the business.

Business Skills

- Personal Accountability - Being answerable for personal actions. - Problem Solving - Defining, analyzing, and diagnosing key components of a problem to formulate a solution. - Flexibility - Readily modifying, responding, and adapting to change with minimal resistance. - Teamwork - Cooperating with others to meet objectives. - Diplomacy - Effectively and tactfully handling difficult or sensitive issues. - Customer Focus - Anticipating, meeting, and/or exceeding customer needs, wants, and expectations. - Interpersonal Skills - Effectively communicating, building rapport, and relating well to all kinds of people.

Behaviors

- Interaction - The job requires frequent communication and engagement with others. - People-Oriented - The job requires building rapport with a wide range of individuals. - Customer-Oriented - The job requires identifying and fulfilling customer expectations. - Versatile - The job requires adapting to various situations with ease. - Frequent Change - The job requires rapid shifts between tasks. - Urgency - The job requires decisiveness, quick response, and fast action. - Persistence - The job requires finishing tasks despite challenges or resistance. - Following Policy - The job requires adhering to rules, regulations, or existing methods. - Consistent - The job requires predictable performance in repetitive situations.

Competencies

- Analytical - Uses intuition and experience to complement data; Designs work flows and procedures. - Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance. - Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. - Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. - Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. - Leadership - Inspires and motivates others to perform well; effectively influences actions and opinions of others. Inspires respect and trust; mobilizes others to fulfill the vision. - Project Management - Coordinates projects; communicates changes and progress; manages project team activities. - Problem Solving - Develops alternative solutions; uses reason even when dealing with emotional topics. - Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Technical Skills - Pursues training and development opportunities.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical requirements commonly associated with an individual working in a heavy duty truck repair shop.

Benefits

Palmer Trucks offers a comprehensive benefits package including individual, spouse, and family coverage, multiple products, and supplemental insurance options. Financial stability and retirement preparedness are supported through a 401(k) program with a company match, retirement planning assistance, and financial guidance and education. Paid time off, including holidays and personal days, vacation, and paid training and tools assistance are provided. Palmer Trucks is committed to supporting its employees through resources such as life insurance, critical illness, bereavement, and mental health support.

About Palmer Trucks

Palmer Trucks is a family-owned Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois. Founded in 1965, Palmer Trucks has a rich history of growth and success, serving a comprehensive package of products and services. The company maintains a commitment to forming authentic and valuable connections, ensuring the industry's needs are met 24/7. Palmer Trucks develops and nurtures long-term, valuable relationships with partners, emphasizing the highest quality and value for customers.