Parts Sales Representative -Inside

About the role

The primary function of the Parts Sales Representative- Inside is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements, or overall needs to the vehicle. Assist in stocking and organizing showroom floor as necessary.

Responsibilities

• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with, offer to assist.
• Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• When working the parts counter, follow prescribed cash, credit, and check processing procedures of the dealership.
• Processes cores, warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency in job description.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed the dealership standards.
• Perform other tasks as assigned by Parts Manager.

Qualifications

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Business Skills:
  • Personal Accountability
  • Problem Solving
  • Flexibility
  • Teamwork
  • Diplomacy
  • Customer Focus
  • Interpersonal Skills

Requirements

• Competencies:
  • Analytical
  • Change Management
  • Communication
  • Customer Service
  • Delegation
  • Leadership
  • Project Management
  • Problem Solving
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Technical Skills: Pursues training and development opportunities.

Physical Requirements

Physical demands commonly associated with an individual working in a heavy duty truck repair shop.

Benefits

Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family. Individual, spouse and family coverage. Multiple products are affordable and provide value for you and your family. Health and Wellness Benefits Medical Insurance Dental Insurance Vision Insurance Supplemental Products like Short-Term, Long-Term Disability Financial Stability And Retirement Preparedness Our 401(k) program includes a company match Retirement Planning Assistance Financial Guidance and Education Paid Time Off Full-time employees enjoy paid holidays and personal time Vacation is based on the length of service. Resources When We Face Major Challenges And Life Events Life Insurance, Critical Illness, and other Products Bereavement and Employee Assistance Program Mental Health Resources readily accessible and without stigma Paid Training and Tools Assistance to do the job right.

About Palmer Trucks

Work with a strong organization summarized below: Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of 700 individuals. With more than two million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week. We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value – personalized for you. Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year and are what have kept us – On the Road Since 1965.

Job Posting Information

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential. Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: hr@palmertrucks.com Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected category. Revised: August 2025