Parts Sales Representative -Inside

About the role

The primary function of the Parts Sales Representative- Inside is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements, or overall needs to the vehicle. Assist in stocking and organizing showroom floor as necessary.

Responsibilities

• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with, offer to assist.
• Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• When working the parts counter, follow prescribed cash, credit, and check processing procedures of the dealership.
• Processes cores, warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency in job description.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed the dealership standards.
• Perform other tasks as assigned by Parts Manager.

Qualifications

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Business Skills:
  • Personal Accountability
  • Problem Solving
  • Flexibility
  • Teamwork
  • Diplomacy
  • Customer Focus
  • Interpersonal Skills

Requirements

• Competencies:
  • Analytical
  • Change Management
  • Communication
  • Customer Service
  • Delegation
  • Leadership
  • Project Management
  • Problem Solving

Benefits

Palmer Trucks offers a comprehensive benefits package including individual, spouse, and family coverage for health, dental, and vision insurance. Additional products are affordable and provide value for you and your family. Benefits also include short-term and long-term disability, financial stability, and retirement planning assistance. The company matches contributions to the 401(k) plan. Employees enjoy paid holidays, personal time, and vacation based on length of service. Palmer Trucks provides life insurance, critical illness coverage, bereavement support, and mental health resources. Paid training and tools are also available.

About Palmer Trucks

Palmer Trucks is a family-owned business with over 60 years of success, treating everyone with respect and dignity. The company serves Ohio, Indiana, Kentucky, and Illinois with a comprehensive package of products and services. Palmer Trucks maintains a commitment to forming authentic and valuable connections through fulfilling the industry's unique, time-sensitive needs as a trusted partner. The company develops and nurtures long-term, valuable relationships with its partners. Palmer Trucks is dedicated to keeping the industry moving forward 24/7 and is proud to have been on the road since 1965.

Job Posting Information

This position is with an immediate opening start date and allows for proper notice for existing employers. Submit your resume with confidence that all contacts with us are completely confidential. Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: hr@palmertrucks.com. Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected category. Revised: August 2025.