Parts Sales Professional

About the role

This position is a Parts Sales Professional role at True North Equipment. Founded in 1949, True North Equipment operates 10 locations across the Red River Valley with over 200 employees. The Parts Sales Professional plays a key role in growing the business through proactive sales efforts and maintaining relationships with customers.

Responsibilities

• Perform customer service duties related to receiving, selling, and delivering parts and accessories.
• Identify new sales opportunities by developing relationships with existing and prospective customers.
• Place machine down and stock order parts in assigned locations in a timely manner.
• Absorb and assist the Parts Manager with stocking, merchandising, cleaning, and pricing displays.
• Verify receiving and receipting-in of parts shipments.
• Monitor shortages and expedite processing through reporting to the Parts Manager.
• Supplies Service Technicians with parts as required in a timely manner (10-minute goal).
• Assist with after-hours customer and technician parts needs during peak seasonal demands.
• Answer phones through Expert Connect.

Requirements

• Must be able to maintain reliable attendance as an essential job function.
• John Deere parts sales experience preferred.
• Demonstrates strong customer service skills, both in-person and over the phone.
• Ability to retain positive relationships with customers and co-workers.
• Basic data entry/keyboarding skills.
• Forklift-trained preferred.
• Ability to work in a team environment.
• Basic parts and machinery knowledge.
• Utilizes John Deere computer applications and programs effectively to support operations.
• Valid driver’s license required; ability to drive company vehicles.
• Ability to obtain a medical card for hauling purposes, if necessary.

Skills

• Sales Skills & Attributes We Value
• A passion for building relationships and developing repeat business.
• Ability to confidently recommend solutions and upselling products to meet customer needs.
• Strong follow-up skills to close sales and ensure customer satisfaction.
• Comfortably initiating outbound sales calls and scheduling customer visits.
• Self-motivated to meet or exceed sales goals and performance metrics.
• Skilled in identifying cross-selling opportunities across our product and service lines.
• Competitive drive paired with a collaborative team approach.
• Strong product knowledge or willingness to learn in a fast-paced environment.

Benefits

• Total Rewards Package
• Pay: $19–$24+/hour, depending on years of John Deere experience
• Health Insurance: 100% single premium paid; 75% family premium paid
• Dental & Vision: 50% premium paid
• Disability & Life Insurance: 100% premium paid
• 401(k): Company match
• PTO: Starts accruing on your first day
• Paid Holidays: 7 holidays + additional special days
• Training: Ongoing John Deere and advanced technical training
• Career Growth: Advancement opportunities within TNE
• Volunteer Time Off & Parental Leave or Paid Family Medical Leave