Parts Sales Desk Supervisor

Essential Duties & Responsibilities

• Supervise the daily activities and workflow of the Parts Sales Desk Coordinators.
• Provide coaching, training, and support to team members to improve performance and customer service.
• Maintain and develop customer accounts, promoting repeat business and resolving customer concerns promptly.
• Coordinate with Supply Chain to meet delivery requirements and customer expectations.
• Track order status, backlogs, and escalations while proactively resolving issues related to pricing, inventory, fulfillment, or delivery.
• Develop and implement sales strategies and process improvements to increase parts sales and operational efficiency.
• Communicate customer feedback, market trends, and competitive information to leadership.
• Actively participate in the Company’s safety programs and follow all safety protocols.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 5 years of experience in parts sales, customer service, or a related field.
• Experience managing customer accounts and generating revenue through parts sales activities.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Skills

• Customer service skills.
• Parts sales and customer relationship management.
• Inventory management and tracking.
• Communication and problem-solving skills.
• Microsoft Office Suite proficiency.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Competitive salary and benefits package.
• Employee recognition program.

Pay

• $XX.XX - $XX.XX per hour based on experience.

Schedule

• Full-time position.