Parts Supervisor

Job Responsibilities

• Maintain a balanced inventory aligned with service, sales, and retail customer needs.
• Establish pricing parameters to ensure profitability and customer loyalty.
• Monitor and adjust inventory levels to minimize obsolescence.
• Process returned parts for maximum credit.
• Review and place weekly stock orders and special orders.
• Collaborate with Product Support Representatives to drive new business opportunities.
• Resolve customer service issues efficiently to ensure high satisfaction levels.
• Support the Service Department with required parts and assistance.
• Complete paperwork accurately and on time.
• Ensure adherence to industry regulations, company policies, and safety standards.
• Lead, mentor, and motivate team members to maximize productivity and performance.
• Communicate company goals, values, and expectations effectively.
• Address and resolve team conflicts in collaboration with Human Resources and the Branch Manager.
• Provide technical assistance to employees and customers related to parts.
• Participate in annual physical inventory and implement manufacturer training programs.

Qualifications

• Minimum of 3 years of experience in the heavy equipment or related industry.
• Associate’s Degree (preferred) or equivalent work experience.
• Valid driver’s license.
• Leadership and team management skills.
• Basic to intermediate Microsoft Office proficiency.
• Strong analytical and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Able to prioritize and manage workload effectively.
• Working knowledge of equipment operations and mechanical functions, especially in construction and forestry equipment.
• Strong diagnostic and technical skills.
• Detail-oriented and organized.
• Able to work independently and collaboratively.

Benefits

• Health Insurance (includes teledoc, virtual health, FSA, HSA & other benefits)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Short term disability
• 401k Match
• Paid vacation
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition Reimbursement
• Service Awards
• Employee Perks & Discounts

Job Summary

The Parts Supervisor plays a vital role in overseeing all aspects of the Parts Department operations, providing leadership to the parts counter and warehouse staff. The primary goal is to deliver exceptional customer service, ensuring maximum equipment uptime for our customers while fostering high employee morale and adhering to company policies and procedures.

Compensation

Starting at $30.00/hr based on experience

Required

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