PARTS SUPERVISOR

About the role

Position Summary Coordinates the day-to-day parts business at the local level (parts support team will report directly to this individual). Is very involved with the day-to-day parts business as a working supervisor. Ensures that his/her team provides a hassle-free experience for our customers (including our service department). Focuses on one consistent Equipment Depot way of doing business by implementing and adhering to company-wide processes and procedures. Works with the Parts Manager and Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our parts operation.

Responsibilities

• Promotes the Equipment Depot vision and mission within his/her team.
• Is a positive role model.
• Treats others with respect.
• Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
• Ensures that parts KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.
• Will be required to handle disciplinary issues involving personnel if/when they occur.
• Works with his/her Operations Manager to develop and implement short- and long-term strategic plans, objectives, and goals for each location.
• Handles customer requests, concerns, and complaints in a prompt and professional manner.
• Completes performance reviews as/when required for everyone within his/her organization.
• Assists in the recruiting and development of his/her parts organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.