Parts Supervisor

About the role

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Parts Supervisor. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self‑starter to join our growing team of established and successful parts professionals. For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat® dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors. From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service. Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators, all supported by our knowledgeable team of professionals. At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals.

Responsibilities

• Supervise and schedule shuttle drivers and warehouse employees
• Ensure internal and external customer satisfaction
• Have dedicated interaction with Branch Management, Inventory Control, Information Technology, and Salesforce
• Monitor and ensure stated inventory levels
• Elevate Customer loyalty
• Promote departmental engagement
• Maintain safe equipment operation and working environment
• Assist management in efficient Contamination Control
• Monitor and maintain Drop service vehicles, drops, and vendors
• Provide and record employee training, guidance, and discipline to guarantee stated process and policy
• Use established metrics to provide effective and consistent Parts performance to elevate Customer experience, achieve and maintain a top ten Caterpillar Dealer ranking
• Preference given for working knowledge of parts counter process/maintenance of all parts‑related reports and documentation including daily count sheets, cash sales, backorder reports, stock transfers & receipting, core processing, COD's, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry
• This position is an integral step in Parts Department succession planning

Requirements

• Bachelor’s degree or the equivalent in Business
• Supervisory experience or aptitude

Skills

• Ability to coach, mentor, and develop employees
• Excellent presentation, communication, and customer satisfaction skills
• Excellent computer skills including Microsoft Word, Excel, DBSi, Anteres, CID Web, OTV, and other web‑based parts applications

Benefits

• Medical
• Dental
• Vision
• Life insurance
• 401(k) match
• Short‑ and long‑term disability
• Health savings account
• PTO
• Profit Sharing Account

Schedule

Regular Work Hours 7 AM to 5 PM Monday–Friday; weekend