Parts Supervisor

About the role

The Parts Supervisor oversees the operations of the warehouse functions (shipping, receiving, delivery, inventory management and order filling) in an efficient and safe manner. This includes the coordination of day-to-day operations of the warehouse, providing leadership, motivation, and training of warehouse team members, direct delegation and supervision of assignments, and ensuring a uniform and efficient workflow.

Responsibilities

• Serve as a frontline operational leader within Parts Operations with responsibility for daily workflow execution, team supervision, inventory management, customer support, and operational performance at the assigned location.
• Support daily Parts Operations activities with primary focus on operational effectiveness, workflow coordination, inventory accuracy, customer responsiveness, and execution of departmental objectives and company standards.
• Aid in monitoring and supporting performance against key operational and financial KPIs, including: Customer service responsiveness, Inventory accuracy and fill rates, Workflow efficiency and productivity, Inventory turns and obsolescence reduction, Sales support and departmental performance, Employee productivity and operational consistency, Safety and compliance standards.
• Coordinate daily operational activities for Parts Operations personnel to ensure efficient workflow execution, timely customer support, inventory integrity, and alignment with established operational processes and service expectations.
• Assist with inventory management activities including receiving, stocking, cycle counts, inventory organization, order processing, and inventory accuracy while assisting with demand fulfillment and customer support requirements.
• Support implementation and execution of pricing, sales support, inventory control, and operational initiatives for CAT and Allied Parts and related aftermarket support services.
• Identify opportunities to improve workflow efficiency, operational consistency, inventory processes, and overall departmental effectiveness while supporting continuous improvement initiatives and company operational standards.
• Provide day-to-day leadership, coaching, training, and support for Parts Operations personnel by establishing clear expectations, promoting accountability, and fostering a positive and productive team environment.
• Build and maintain effective working relationships with customers, Caterpillar personnel, suppliers, and internal departments to support operational alignment and customer satisfaction.
• Collaborate with the Parts Manager and branch leadership to support departmental goals, operational priorities, staffing needs, and overall business objectives.
• Ensure Parts Operations activities remain aligned with company safety standards, regulatory requirements, and WCAT operational policies while maintaining a clean, organized, professional, and safe work environment consistent with 6S principles.
• Support additional operational responsibilities, leadership assignments, and departmental initiatives as assigned.
• Directly supervise multiple employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Requirements

• Bachelor's degree (B. A.) from four-year college or university; and/or three or more years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Skills

• Professional leadership behaviors consistent with WCAT’s Mission, Vision, and Core Values.
• Fostering a culture of accountability, teamwork, operational excellence, safety, and customer service within Parts Operations.
• Operational effectiveness, workflow coordination, inventory accuracy, customer responsiveness, and execution of departmental objectives and company standards.
• Performance appraisal, reward and discipline, complaint resolution, and problem solving.
• Inventory management, customer support, and departmental performance.
• Workflow efficiency, productivity, inventory processes, and overall departmental effectiveness.
• Continuous improvement initiatives and company operational standards.
• Leadership, coaching, training, and support for Parts Operations personnel.
• Building and maintaining effective working relationships with customers, Caterpillar personnel, suppliers, and internal departments.
• Collaboration with the Parts Manager and branch leadership to support departmental goals, operational priorities, staffing needs, and overall business objectives.
• Ensuring Parts Operations activities remain aligned with company safety standards, regulatory requirements, and WCAT operational policies.
• Supporting additional operational responsibilities, leadership assignments, and departmental initiatives as assigned.
• Supervisory responsibilities: Directly supervise multiple employees.