Parts Sales Counterperson I

Pape’ Machinery, Inc., a premier capital equipment dealer in the West, is seeking a motivated and customer-oriented Parts Sales Counterperson I to join our Agriculture & Turf Division team in Mt. Vernon, WA.

About the role

As the go-to parts expert, you will assist customers—both in-person at the counter and over the phone—with maintaining and repairing their equipment. Your role involves identifying customer needs, providing recommendations, and using product literature, specialized software, and your growing parts knowledge to deliver accurate solutions. This position is about building trust and becoming a reliable partner to our clients through exceptional service.

Responsibilities

• Engage with customers to identify their parts and equipment needs.
• Provide timely and accurate parts recommendations using product literature and specialized software.
• Translate technical details into actionable support for customers.
• Sell company parts and services via telephone and in-person interactions.
• Maintain high performance in a fast-paced, team-oriented environment.

Requirements

• Verifiable parts counter experience or applicable mechanical/service experience.
• Basic knowledge of parts inventory.
• Self-motivation and assertive drive.
• Ability to communicate effectively with customers by telephone and in person.
• Above-average organizational skills.

Pay

$22–28/hour (depending on experience).

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match.
• Medical, Dental, Vision, and Prescription Insurance.
• Flexible Spending Accounts (Flex Plans).
• Life Insurance; Short- and Long-Term Disability Insurance.
• Employee Assistance Program.
• Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays:
  • 80 hours of vacation (prorated for new hires based on start date).
  • 1 hour of sick leave for every 40 hours worked.
  • 7 paid holidays each year.
  • Vacation tiers based on seniority.
• Advancement opportunities with a focus on promoting from within.
• Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience.
• Access to the largest equipment and parts inventory in the West.
• Open-door policy where your voice is heard and opinions matter.
• Training and mentoring to prepare you for your role and continued skill development.