Parts Sales Counterperson I

Pape’ Kenworth, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join our team in Portland, OR. We invest in your growth with robust training programs and continuous support, offering competitive compensation, exceptional benefits, and a strong work-life balance.

About the role

As a Parts Sales Counterperson I, you will be the go-to parts expert for customers maintaining and repairing class 7 & 8 diesel trucks. You’ll engage with customers face-to-face or over the phone to identify their needs, recommend solutions, and ensure they get the right parts when they need them. Using product literature, specialized software, and your growing knowledge of parts and diesel trucks, you’ll provide timely and accurate support while building trust and lasting relationships.

Responsibilities

• Actively engage with customers to identify their parts needs and provide recommendations.
• Use product literature, specialized software, and technical knowledge to offer accurate parts solutions.
• Communicate effectively with customers by telephone and in person to sell parts and services.
• Translate technical details into actionable support for customers.
• Perform at a high level in a fast-paced, team-oriented environment.

Requirements

• Verifiable parts counter experience or applicable mechanical/service experience.
• Basic knowledge of parts inventory.
• Self-motivation and assertive drive.
• Above-average organizational skills.

Pay

$21–32/hour (depending on experience).

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match.
• Medical, Dental, Vision, and Prescription Insurance.
• Flexible Spending Accounts (Flex Plans).
• Life Insurance; Short- and Long-Term Disability Insurance.
• Employee Assistance Program.
• Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays (80 hours of vacation in the first year, prorated for new hires; 40 hours of sick leave; 7 paid holidays; vacation time increases with seniority).
• Advancement opportunities with a focus on promoting from within.
• Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience.
• Access to the largest equipment and parts inventory in the West.
• Open-door policy where your voice is heard and opinions matter.
• Training and mentoring to prepare you for your role and support continued learning.