Parts Sales Counterperson I

About the role

Pape’ Machinery, Inc., a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join our Agriculture & Turf Division team in Mt. Vernon, WA. At Pape’, we invest in your growth with robust training programs, continuous support, and a strong work-life balance designed to support you and your family.

What you'll do

In this role, you will be the go-to parts expert for customers looking to maintain and repair their equipment. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring customers get the right parts when they need them most.

• Actively engage with customers to identify their needs and provide recommendations
• Use product literature, specialized software systems, and your growing knowledge of parts and equipment to offer timely and accurate solutions
• Translate technical details into actionable parts support
• Build lasting relationships with clients by providing excellent customer service and becoming a reliable partner

Requirements

• Verifiable parts counter experience or applicable mechanical/service experience
• Basic knowledge of parts inventory
• Self-motivation and assertive drive
• Ability to perform at a high level in a fast-paced and team-oriented environment
• Ability to communicate effectively with customers by telephone and in person to sell company parts and other services
• Above-average organizational skills

Pay

$22-28/hr (Depending on Experience)

Benefits

• Competitive pay based on your skills, training, and experience level
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans – members receive 80 hours of vacation (first year prorated for new hires based on start date), with tiers based on seniority so vacation time increases as seniority grows
• Sick Leave – 1 hour of sick leave for every 40 hours worked
• 7 paid holidays each year
• Advancement opportunities – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within
• Stability and reputation – a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience known for stability, honesty and integrity
• Equipment – the largest equipment inventory in the West and an unparalleled parts inventory
• Employee impact – open-door policy where your voice will be heard and your opinions will matter
• Training and mentoring provided to prepare you for your role with continued learning to grow your skills