Parts Manager

Key Responsibilities

• Oversee daily operations of the parts department, including ordering, stocking, and distribution of parts.
• Maintain accurate and organized inventory records to ensure parts availability for both service and retail customers.
• Partner closely with service technicians and advisors to support timely repairs and maintenance.
• Monitor inventory levels and adjust stock to avoid shortages or overstock.
• Manage ordering from vendors, ensuring timely deliveries and minimal downtime for the service department.
• Conduct regular inventory audits and implement controls to minimize shrink and optimize storage.
• Build and maintain strong relationships with suppliers and manufacturers.
• Negotiate pricing and terms to support profitability and competitiveness.
• Resolve issues related to delayed, incorrect, or defective shipments and stay current on new products and promotions.
• Lead, train, and manage parts department staff, including counter personnel and inventory specialists.
• Conduct regular performance reviews and provide ongoing coaching and development.
• Set clear goals and KPIs for the department and monitor team performance.
• Provide professional, responsive service to both internal (technicians, service) and external (retail) customers.
• Aid customers in identifying correct parts and suitable alternatives.
• Implement strategies to grow parts sales, including upselling accessories, add-ons, and upgrades.
• Prepare and manage the parts department budget with a focus on profitability and cost control.
• Maintain accurate records of parts sales, returns, and warranty claims in line with company and manufacturer guidelines.
• Generate reports on inventory turnover, sales, and profitability for leadership review.
• Ensure compliance with safety and environmental regulations related to parts storage, handling, and disposal.
• Stay current on industry trends, new products, and best practices in parts management.
• Identify and implement process improvements to enhance efficiency and customer experience.

Qualifications

• Previous experience as a Parts Manager or in a similar role in the RV, automotive, or related dealership environment.
• Strong knowledge of parts, accessories, and related systems, with the ability to identify and source components.
• Excellent organizational and inventory management skills.
• Proven leadership ability with experience managing and developing a team.
• Strong communication and customer service skills with the ability to handle inquiries and resolve issues effectively.
• Proficiency with parts management/inventory software and Microsoft Office Suite.
• Experience managing vendor relationships and negotiating favorable terms.
• Solid financial acumen, including budgeting, sales forecasting, and profit analysis.

Benefits

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for ongoing training and career advancement