Parts & Inventory - Service Support Representative II

Responsibilities

• Provides excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating.
• Responds to customer inquiries and resolves customer issues.
• Provides updates to Team Lead for internal teams on customer needs that contribute to customer satisfaction.
• Works in person at the service center in Grayslake, IL (not a remote role).
• Inventory Service Support:
  • Assists Supervisors and Technicians with the scheduling of required inventory actions.
  • Conducts Freight debrief per established standards.
  • Creates shipping labels as required for Mobile Service and Centralized shops as directed/required.
  • Attends peer‑to‑peer training as required to develop and maintain required skills.
  • Manages all inventory at the Grayslake Service Center.
  • Conducts annual physical inventory at the Grayslake Service Center.
  • Maintains accurate records for dissemination to Accounting and Supervision.
  • Debriefs all parts used from on‑hand inventory.
  • Checks in, receives, and debriefs all parts ordered at the Grayslake Service Center.
• Parts Service Support:
  • Orders all parts needed at the Grayslake Service Center.
  • Researches parts with assistance/oversight of appropriately trained peers and/or supervision.
  • Manages all parts returns to PCD.
  • Manages all shop and office supplies.