Parts & Inventory - Service Support Representative

Responsibilities

• Responds to customer inquiries and resolves customer issues.
• Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.
• Assists Supervisors and Technicians with the scheduling of required inventory actions.
• Conducts Freight debrief per established standards.
• Creates shipping labels as required for Mobile Service and Centralized shops as directed/required.
• Attends peer to peer training as required to develop and maintain all required skills.
• Manages all inventory at the Grayslake Service Center.
• Conducts annual physical inventory at the Grayslake Service Center.
• Maintains accurate records for dissemination to Accounting, Supervision.
• Debunks all parts used from on hand inventory.
• Checks in, receives, and debunks all parts ordered at Grayslake Service Center.
• Orders all parts needed at Grayslake Service Center.
• Manages all shop and office supplies.
• Works with local vendors and orders supplies when needed.
• Manages all trucks sent to local sublet shops.
• Contributes to safety improvements within the shop.
• Reconciles requests for parts order follow up and escalates as required.
• Conducts daily inspection of Shop tools and PPE.
• Answer phones, greet customers, get pertinent info from customers, open SR, schedule work into shop with input from Management, collect payment from customers, track past due invoices, contact customers with past due invoices for payment.
• Interacts directly with customers in a professional manner.

Qualifications

• A High School Diploma or GED required and Two years of experience in an industry-related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function.
• Or a Bachelor’s Degree and One years’ experience in industry related field preferred (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function.
• Also, a Hydraulic or mechanical background preferred.
• Service experience preferred.
• Must have demonstrated experience of providing high levels of customer support.
• Strong Computer Skills, especially in Microsoft Word and Microsoft Excel.
• Demonstrated Problem Solving Skills.
• Solid team player with a collaborative nature.
• Ability to multitask and handle multiple transactions.
• Ability to work effectively in a fast-paced environment.
• Excellent written and verbal communication.

Other Position Specifications

• Demonstrated record of responsibility.
• Extremely detail oriented.
• Customer Service Oriented.
• Motivated, goal oriented and persistent.
• Maintain Company confidentiality.
• Must handle stress and deadlines well.
• Participate in Continuous Improvement Initiatives.
• Travel 0-25%.

Pay

$50,000-56,000 annually depending on skills and experience.

Schedule

Not specified.

Benefits

Not specified.