Parts & Service Representative

General Duties/Responsibilities

• Sell OEM and aftermarket parts for all brands supported at Pacific Golf & Turf
• Utilize various computer programs, schematics, and parts libraries to locate and sell parts
• Respond to emails, phone calls, and walk-in customers for Parts, Service, and Sales
• Create a professional and positive experience for customers
• Follow up with customers in a timely manner
• Assist with processing repair orders and quotes
• Work with management to help gain new customers
• Maintain accurate and reliable records
• Assist in shipping and receiving of equipment and parts
• Assist service technician with repairs
• Pick up and deliver customer equipment/carts (company vehicles provided)
• Work 40 hours per week with possible overtime based on customer and seasonal demands
• Help maintain a safe, clean, and organized work environment for customers and employees
• Work with management to achieve parts goals

Qualification Requirements

• John Deere equipment parts experience preferred
• 2 years of additional parts experience preferred
• Golf course experience a plus
• HS diploma or equivalent; College degree, preferred
• General office skills with a working knowledge of Microsoft Office products
• Clean driving record and insurable, in addition to experience driving a pickup truck with trailer attached
• Able to lift up to 50 lbs. regularly
• Strong written and verbal communication skills
• Familiarity with mechanical, electrical, and hydraulic schematics a plus
• Mechanical aptitude/experience
• Able to read/interpret written and verbal instructions
• Good organizational skills and ability to multi-task

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Vacation
• Sick
• Holiday Pay
• 401(k) Plan with company match