Parts & Support Representative

About the role

As a Parts & Support Representative, you’ll be the go-to pro for our customers and internal team when it comes to identifying, locating, and supplying parts for a wide range of equipment. Your skills and knowledge will be essential in keeping everything running like clockwork.

Responsibilities

• Lead the parts sales process with confidence—from quote to delivery.
• Communicate clearly and professionally with customers and team members.
• Read and understand parts catalogs to identify accurate components.
• Answer phone calls, provide pricing, and offer expert guidance.
• Pull, organize, and fill orders quickly and accurately.
• Track inventory, perform weekly bin checks, and flag out-of-stock items.
• Handle billing for service department requests and process customer payments.
• Coordinate orders for shipping, delivery, or in-store pickup.
• Work cross-functionally and support other departments and fill in when needed.

Requirements

• Strong knowledge of equipment and parts is a MUST.
• Experience in parts sales, preferably automotive or outdoor power equipment.
• Some selling experience; in absence of a sales consultant, able to step in.
• High school diploma or equivalent.
• Fast-paced, team-oriented work ethic.
• Excellent communication and organizational skills.
• Ability to read manuals, follow procedures, and perform basic calculations with confidence.

Benefits

• Medical, Dental & Vision Insurance
• Life & Disability Insurance
• 401K with Company Match
• Paid Time Off + Holidays
• Career growth and ongoing training