Parts & Inventory - Service Support Representative

Responsibilities

• Responds to customer inquiries and resolves customer issues.
• Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.
• Supports Supervisors and Technicians with scheduling, job reconciliation, and inventory actions.
• Maintains accurate records and documentation to support accounting, supervision, and inventory management.
• Processes service requests (opening/closing), stock and parts orders, and purchase orders in line with company standards.
• Researches parts and ensures correct billing using BOMs, parts pages, and related documents.
• Covers trucks, including pulling in, parking, and gathering necessary equipment information.
• Communicates with customers via phone regarding job details, accounts receivable, and equipment drop-off/pick-up.
• Creates shipping labels and supports freight handling per established procedures.
• Conducts daily inspections of shop tools and PPE; contributes to safety improvements.
• Participates in required training and performs other duties as assigned.

Education, Experience, and Skills Required

• A High School Diploma or GED required and Two years of experience in an industry-related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function.
• Or a Bachelor’s Degree and One year’s experience in industry related field preferred (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function.
• Also, a Hydraulic or mechanical background preferred.
• Must have demonstrated experience of providing high levels of customer support.
• Strong Computer Skills, especially in Microsoft Word and Microsoft Excel.
• Demonstrated Problem Solving Skills.
• Solid team player with a collaborative nature.
• Ability to multitask and handle multiple transactions.
• Ability to work effectively in a fast-paced environment.
• Excellent written and verbal communication.

Other Position Specifications

• Demonstrated record of responsibility.
• Extremely detail oriented.
• Customer Service Oriented.
• Motivated, goal oriented and persistent.
• Maintain Company confidentiality.
• Must handle stress and deadlines well.
• Participate in Continuous Improvement Initiatives.
• Travel 0-25%.