Parts Inside Sales Representative II

Duties & Responsibilities

• Generate parts sales through inbound customer interactions via phone, email, and walk-in traffic
• Manage the full sales lifecycle from lead generation through order close
• Build and maintain strong relationships with existing customers while identifying new sales opportunities
• Recommend parts purchasing, stocking, and sales solutions aligned with customer needs
• Ensure showroom and parts areas are properly stocked, priced, and presentable
• Cook up closely with Service department to support parts needs for service and repair work
• Assist with product stocking, organization, freight handling and staging as needed
• Participate in vendor and product training to maintain current product knowledge
• Maintain working knowledge of product specifications, features, benefits, and applications
• Ensure pricing and margin expectations align with corporate objectives while meeting customer requirements
• Resolve customer questions, or issues, escalating when appropriate
• Maintain accurate sales activity, customer records, and order details in CRM and internal systems
• Participate in parts sales meetings and contribute to team sales goals
• Support special projects and other duties as assigned

Requirements

• A High School Diploma/GED or up to 3 years’ of relevant work experience
• Minimum of 2 year of sales experience; transportation, fleet, or parts industry experience preferred
• Strong interpersonal and communication skills to build relationships with customer and internal partners
• Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision
• Proven ability to balance customer satisfaction with margin and profitability expectations
• Ability to work effectively in a collaborative, team-based environment
• Experience in sales, negotiations, marketing, and problem resolution preferred