Inside Sales Representative II

Duties and Responsibilities

• Monitor sales activities
• Understand where and how products are used
• Ability to proactively recommend products or alternatives
• Answer incoming sales calls via telephone, written inquiries, and facsimile requests for assigned territory
• Promote and effectively sell company standard products and supplies using established company techniques with approved authorization from Inside Sales Manager
• Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested
• Understand and respond to customer delivery needs by interfacing with internal personnel
• Check and follow up on schedules and lead time for orders and shipments
• Verify inventory quantities for customer orders
• Entering Sales Orders and Purchase Order request forms
• Process all paperwork for orders to include sales contracts, prints and related documentation
• Filing, organizing and maintaining sales tools, customer information, and product information
• Understand and support established Senko policies and procedures as per ISO to provide proper and effective treatment to customers
• Resolve customer concerns in an expeditious and tactful manner; generate customer complaint report following required steps under ISO
• Generate Sales Reports as requested
• Understand and maintain company quality objectives per ISO standards
• Train new sales personnel as requested by Inside Sales Manager

Qualifications

• High School Diploma or equivalent work experience
• 3-5 years of customer service in a professional office environment and/or inside sales experience
• Data entry and computer software capabilities required
• Technical products background helpful

Benefits Offered

• Discretionary Bonus
• Medical
• Dental
• Vision
• Dependent Care FSA
• Voluntary Life, Critical Illness and Accident Insurance
• 401K
• Legal Services
• Pet Insurance
• Financial Wellness
• 12 Paid Company Holidays per calendar year
• 2 Floating Holidays
• PTO
• Sick time
• Education Assistance Program

Pay

$25 – $27 per hour