Inside Sales Representative II

Job Requirements

• Education: High School Diploma or equivalent required. Vocational degree or college degree preferred.
• Experience: 5 years minimum customer service experience external, 3 years within CoorsTek in a customer service role
• Functional/Technical Knowledge, Skills & Abilities:
  • Maintains high level of understanding of technical product and process knowledge.
  • Performs tasks utilizing excellent written and verbal communication skills and must possess excellent listening, evaluating, and negotiating skills.
  • Performs detailed oriented tasks utilizing intermediate math skills.
  • Performs tasks utilizing Windows, Microsoft Office, Salesforce, and ERP.
  • Must be able to work with a diverse variety of people from different cultures and backgrounds.
  • Able to understand and act on verbal and written instructions.
  • Intermediate computer and time-management skills.
  • Able to learn and understand CoorsTek products and services and the relationship to customer use.
  • Able to read and understand technical drawings and customer specifications.
  • Able to learn and understand CoorsTek's Global Trade Policies.
  • Maintains strong focus on customer service.
  • Able to proactively solve problems independently.

Responsibilities

• Respond and follow up to customer requests or concerns of any type with increasing level of complexity and for higher visibility accounts.
• Coincides requests for quotation activities to include value pricing, cost and technical review with sales, production, and Engineering personnel.
• Manage CRM data for effective communication of sales opportunities, customer quotes, and account contacts and status.
• Provide customer price quotes using approved price list or working with account manager / pricing analyst.
• Initiates corrective action requests to ensure quality and service issues are being addressed.
• Supports field sales and requests from management for information, samples, literature and quotes.
• Supports commercial goals through actively obtaining orders and available forecasts from existing customers.
• May participate in preparation and submittal of customer surveys.
• Works in conjunction with Account Managers and Operations to provide inputs for forecasting.
• Works closely with Planning, Operations, and Accounting to effectively manage customer needs and unique requests.
• Establishes cross-functional relationships to support customer needs and expectations.
• Works closely with sales management to establish long-term contract agreements with customers.
• Identify and report market and competitive intelligence through conversations with the customer.
• May provide guidance and support to junior members of the team.