Inside Sales Representative II

Responsibilities

• Covers customers within an assigned territory or portfolio through inbound calls.
• Promotes new and existing products and services, offers special discounts and promotions, and provides essential account management services.
• Selects appropriate product information to meet the needs of individual customers, supports upselling efforts, and achieves sales targets.
• Develops connections with customers and may conduct field visits.
• Interacts with existing customers primarily by phone to increase sales of products and services.
• Participates in sales efforts as part of a larger team when required.
• Maintains accurate and timely reporting of sales and customer information.
• Utilizes established company processes to accurately enter orders placed by distribution customers in a timely manner.
• Communicates effectively with field sales representatives, Project Managers, and representative firms to support follow-up on quotes, opportunities, and issue resolution.
• Uses established company processes to qualify opportunities and probe, up-sell, and cross-sell the full range of connectivity products to customers.
• Completes additional assignments and projects as assigned by management.
• Achieves or exceeds established sales quotas and goals.
• Performs Quarterly Business Reviews related to territories and sales goals.
• Utilizes CPQ for all quotes and consults with the Supervisor regarding resolution of unusual customer issues or customer spiff program design.
• Achieves daily outbound call quotas.
• Creates sales strategies, reporting, and pipeline management plans for assigned accounts.
• Provides the Supervisor and sales management team with timely trip reports, call interaction reports, and forecasting data for assigned territories.
• Provides coverage for other sales department members as needed to ensure uninterrupted customer service during periods of reduced staffing.
• Solves customer complaints by investigating problems, developing solutions, and making recommendations to management for resolution.

Qualifications

• May require a bachelor's degree or equivalent experience.
• Typically requires 2-4 years of related experience.
• Working knowledge of MS office applications; especially Word, Excel and Outlook.
• Experience with Salesforce CRM; Maintain accurate customer records and log opportunities received from distribution and/or rep firms.