Parts Counterperson

About the role

Hubler Honda is part of the Hubler Automotive Group. It's a family-owned and operated organization with over 50 employees at this location. We have very established leadership, and we have industry-leading processes. We have helped many individuals establish careers in the automotive industry, and the skills we teach are very transferable to other industries as well. Since we took over the franchise in 2017, we have experienced massive growth, and as a result of the increased business across all departments, we need energetic, professional individuals to help us maintain our record growth.

Responsibilities

• Oversee the parts sales process from start to finish
• Communicate with customer on parts status
• Communicate with staff and customers in a friendly and professional manner
• Be able to read and understand the parts catalog when looking up parts
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
• Provides high-level service to internal and external customers
• Pulls and fills orders from stock
• Maintain a weekly bin checks to ensure accuracy of stock
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Limits out-of-stock parts from outside source and submits an emergency order, if necessary
• Make sure all internal requests for parts are billed on service repair order
• Receives payment from retail customers or obtains credit authorization
• Set up orders for daily shipment, delivery, or pick-up

Qualifications

• Have a High School Diploma or equivalent
• Have experience with auto parts sales (preferred)
• Able to work in a fast-paced work environment
• Strong organizational and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume