Parts Counterperson

Core Responsibilities

• Assist retail and wholesale customers in selecting the required parts and accessories and solicit additional sales.
• Locate and order parts from vendors or other outside sources, and maintain contact with vendors and customers regarding order status.
• Provide customers with price quotes, invoices and other information.
• Pull and fill orders from stock, ensuring customers receive parts and accessories in a timely manner.
• Ensure internal requests for parts are billed on the repair order.
• Foster strong customer relationships to generate referrals and repeat business.
• Maintain the appearance of the parts counter and retail displays, and assist with maintaining cleanliness and organization of parts inventory areas.
• Notify the Parts Manager of out-of-stock parts or other materials that require immediate attention.

Desired Qualifications and Experience

• Previous retail or wholesale auto parts sales experience is highly favorable.
• Automotive knowledge is helpful; dealership experience is a plus.
• Experience reading and interpreting parts catalogs and working with DMS is preferred.
• Exceptional customer service and interpersonal skills, in person and over the phone.
• Team-oriented with a positive attitude.
• Basic computer skills.
• Ability to work efficiently and effectively manage multiple tasks in a fast-paced environment.
• Ability to lift up to 50 lbs.
• A valid driver’s license and clean driving record are required.