Parts Counter Representative (Body Shop) III

About the role

Join the Driving Force Behind JX Enterprises! We are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment.

The Parts Counter Representative - Body Shop is located in Pewaukee, WI (AmCan) and works Monday - Friday, business hours of 7:00 a.m. to 4:30 p.m.

Responsibilities

As our next Parts Counter Representative (Body Shop), you will play a crucial role in assisting our internal Body Shop Managers, Assistant Parts Managers, and Advisors with part number look up and price quoting for estimating wreck repairs to customers.

• Sourcing and Quoting: Act as a technical resource for shop leadership and estimators on complex part number lookups, specialty vendor pricing, and rare component availability across all OEM and aftermarket lines.
• Damage Assessment Support: Independently generate complex, multi-system parts lists directly from severe damage photos and preliminary estimator notes.
• Complete Repair Packages: Systematically audit repair packages to guarantee full capture of all required companion parts, adhesives, specialized fasteners, and single-use hardware for heavy rebuilds.
• System Integration: Oversee data accuracy within Mitchell Truck Estimating and internal business systems, updating complex cataloging, notes, and pricing overrides.
• Logistics & Order Tracking: Direct interbranch routing efforts with Warehouse Coordinators, proactively resolve back-orders, and provide precise delivery ETAs to estimators and management.
• Priority Setting: Advanced capability to triage competing, urgent repair quotes and shop demands without compromising accuracy.
• Customer-First Mindset: Proactive, high-touch communication driving strong relationships with body shop leadership, estimators, technicians, and key external accounts.

Qualifications

• High School diploma or equivalent.
• 5+ years of parts counter, heavy-duty collision, or estimating support experience.
• Advanced proficiency in Mitchell Truck Estimating software, PACCAR ordering systems, and corporate inventory/ERP platforms.
• Demonstrated ability to perform cycle counts, investigate inventory variances, process complex returns, and assist with shop administration.
• Proven experience cross-training, mentoring new hires, or assisting Parts Management with operational tasks.
• Ability to intelligently speak and negotiate with customers, insurance adjusters, and vendors.

Skills

Must successfully pass a baseline medical evaluation and a respiratory fit test (per OSHA standards) to ensure safe use of PPE, and maintain safety-compliance guidelines during daily operations.

Benefits

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.