Parts Counter Representative

Job Summary

The primary function of the Parts Counter Representative is to handle internal and external customer requests for parts purchases.

Duties And Responsibilities

• Assist customers with inquires and parts sales, in person, by phone, in person and electronically.
• Research customer request and needs where necessary and determine correct part(s) needed.
• If part(s) are in stock, produce invoices from computer system; if not in stock and customer wants to order, create purchase order and process orders.
• Review parts requests from the service department and provide quotes for parts requested. Transfer and post all approved parts requested for work orders.
• Monitor all invoices, will-call pick tickets, and quotes generated to ensure compliance with department guidelines. Resolve disputed invoices and credits.
• Aid in inventory and core returns to vendors, including pulling, packing, and shipping.
• Aid in maintenance of retail area, restocking shelves, pricing, organization, overall appearance and maintaining parts bins, i.e., rearranging parts, cleaning, labeling, etc.
• Deliver parts to customers as the need arises.
• Coordinate with the Service Department to ensure timely availability of parts for internal jobs.
• Collaborate with inside and outside sales teams to deliver effective solutions to meet customer needs for parts and services.
• Complete all required job-related training.

Qualifications

• Ability to read, write and comprehend English instructions and information.
• Bilingual in Spanish and English preferred.
• High School Diploma or Equivalent.
• 2 years heavy duty truck parts experience.
• Mechanical aptitude desirable.
• Basic computer skills preferred.
• Ability to operate warehouse forklift and complete formal training program.
• Understanding of standard office procedures, including filing and correspondence.
• Knowledge of bills of lading, freight bills, and parts for heavy and medium duty diesel trucks.
• Excellent organization and communication skills.

Working Conditions

• This position involves both sedentary and other work.
• For part of the shift, employee will work at a desk in a warehouse setting doing paperwork, telephoning, and filing.
• For part of the shift, employee will stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers.
• Lifting of at least 50 lbs. without assistance on a daily basis, as well as heavier loads with forklifts and/or additional assistance will be required.
• Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and nonhazardous materials.

Benefits

• Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

About the company

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.