Parts Counter Representative

About the Role

As our next Parts Counter Representative, you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.

Essential Duties & Responsibilities

• Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions while keeping customers informed about special orders and back ordered parts and handling returns if necessary.
• Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.
• Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.
• Provide technical assistance to customers, including assisting service technicians with acquiring parts.
• Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business needs.

Qualifications & Skills

• High School or equivalent
• Previous customer service experience
• 3 years of Automotive or truck parts related experience
• Understands and can identify common commodity parts
• Able to perform accurate cycle-counts
• Able to order and check-in parts orders
• Intermediate Computer skills
• Able to work independently
• A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Physical and Mental Demands

The employee is frequently required to bend, squat, kneel, and crawl/lay on back; reach away from body or shoulder height; climb or balance; lift up to 75 pounds; push or pull; working in areas with fumes or airborne particles; vibration.

Benefits

JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.