Components Customer Account Representative I

About the role

The Components Customer Account Representative I supports customers, satellite and shop team members by responding to requests or inquiries regarding Duncan Aviation component repair and overhaul services. This position also proactively updates status of customer send-in units, generates, processes and bills prepared work orders, updates the Customer Relationship Management system (CRM), and coordinates shipment of completed units and/or loaners.

Responsibilities

• Processes incoming calls and accurately quotes average repair and turn times.
• Familiar with personnel and functions of each repair team capability.
• Able to support customer questions with assistance from others.
• Schedules and coordinates units for repair or overhaul for Accessory and Avionics teams to communicate accurate turn-time and completion dates.
• Notifies repair shop and material services departments of AOG or expedited units.
• Prepares and presents estimates for repairs, overhaul, and exchanges to outside services of components in response to customers’ requests.
• Maintains and updates work orders (verifying pricing, squawk details, parts, labor, all outside services and discounts to ensure accurate invoice).
• Estimates, quotes, schedules, bills prepared work orders, collects payment, and ships units.
• Performs other duties as assigned by management.

Requirements

• Licenses/Certificates: Must have a valid Driver's License and an acceptable driving record.
• Attendance: Regularly scheduled attendance required.
• Physical: Tolerates standing and sitting; reads small print; proficient typing and data entry; proficiency with basic database management.
• Environmental: Tolerates working in a noisy environment.

Qualifications

• High School graduate or equivalent required.
• Business courses at a college level preferred.
• Customer service or aviation related service experience preferred.

Skills

• Excellent communication skills.
• Proficiency in CRM systems.
• Ability to manage multiple tasks simultaneously.
• Strong attention to detail.

Benefits

• Comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday).
• Health Savings Account (employer and employee contributions).
• 401(k) program with a 50% match on first 6% contributed.
• On-site Fitness & Health Clinics.
• In-house training opportunities.
• Tuition Assistance.

Pay

Compensation is commensurate with experience.

Schedule

Regular hours are typically Monday through Friday, 8:00 AM - 5:00 PM.