Customer Accounts Representative I

About the role

Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers. Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Complete thorough credit reviews to analyze customers’ financial strength and authorize credit lines.
• Proactively analyze customer information, including account balances, orders, and organizational changes to maintain optimum account performance.
• Review orders, credit applications, quotes, and other business transactions for validity and timely processing.
• Investigate and resolve customer payment delinquency and implement corrective action to prevent future recurrence.
• Evaluate the collectability of delinquent invoices and perform write-offs of uncollectable amounts within the assigned level of authority.
• Effectively communicate with customers, maintaining concise and accurate account notes of customer interactions.
• Deliver excellent customer service through various channels including phone, email, and online chat.
• Participate in regular team meetings to report on the progress towards meeting objectives.
• Processes tasks using various computer programs, word processing, spreadsheet or database commands; formats material as required.
• Continually expands knowledge of processes and procedures within Customer Accounts.
• Understand understanding of Accounts Receivables and Accounts Payables functions.
• Accurately processes various types of customer requests, including but not limited to order releases, establishing credit limits, new account set-ups, payment reconciliations, credit investigations, collection activities, customer account maintenance, and other tasks as assigned.
• Processes high standards of quality work with a sense of urgency.
• Promotes and maintains a high level of commitment to meeting daily productivity objectives and goals.
• Works daily reports by identifying and resolving customer account issues in their entirety to ensure orders are released in a timely fashion.
• Ensure compliance with company policies and procedures, and support and participate in company total quality process.

Skills & Certifications

• Behavioral (80%); Excel (80%); Numerical Calculation (80%)
• Possess ability to perform credit and collections analysis and provide appropriate recommendations.
• Strong background in accounts receivable and/or basic accounting preferred.
• Possess analytical, problem solving, and negotiation & reasoning skills.
• Ability to act independently and have a high level of professionalism essential for interaction with customers, cross functional teams, and management.
• Possess strong interpersonal, written, and oral communication skills.
• Strong attention to detail, accuracy, and timely communication.
• Ability to meet deadlines and quality expectations while managing multiple assignments.
• Possess technical competency to utilize company computer system and related platforms.
• Knowledge of Microsoft Office applications at an intermediate level.
• Strong alpha numeric data entry with good quality.
• Ability to perform 10-key by touch.
• Trustworthy and maintains confidentiality.
• Effective performance independently or as part of a team.
• Self-motivated, results-oriented, with effective organizational skills.
• Takes initiative to expand knowledge by utilizing available resources.
• For Bilingual: read, write and speak Spanish and English.

Requirements

High School Diploma or Equivalent, plus 2 years of customer service or similar experience.