Customer Account Representative 1

About the role

The Customer Account Representative 1 handles collections of company customer accounts in their assigned portfolio, account reconciliations, and provides external customers and internal business partners with any information needed to process payment for invoices in a customer service oriented manner. This position works under general supervision and performs functions related to all areas of credit and collections, including, but not limited to, cash applications, reference checking, credit investigations, and collections.

Responsibilities

• Maintains contact with customers regarding payment information on past due invoices
• Documents all collection efforts
• Solves billing and customer credit issues and investigates historical data
• Identifies high-risk accounts and communicates information to management for review
• Collaborates throughout the collection process
• Communicates customer service and collection issues to internal business partners in a timely manner
• Verifies customer account information is correct and updates as needed
• Processes credit card payments and requests refunds
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Requirements

• Strong customer service skills
• Knowledge of accounting procedures, with understanding of invoices, statements of account receivables, payables, and various forms of payment remittances
• Strong analytical and organizational skills
• Excellent communication skills, both written and verbal
• Good judgment and decision-making skills
• Ability to listen and understand information and ideas presented, verbally and in writing, and to formulate the appropriate questions to ask
• Ability to work with individuals and groups
• Extensive knowledge of Fair Debt Collections Practices Act

Qualifications

• Minimum of one year experience in Consumer or Commercial collections required, three or more years' preferred
• High school diploma or equivalent required, Bachelors’ Degree in related field preferred
• Supervisory responsibilities: None

Skills

• Strong customer service skills
• Knowledge of accounting procedures
• Strong analytical and organizational skills
• Excellent communication skills
• Good judgment and decision-making skills
• Ability to listen and understand information
• Ability to work with individuals and groups
• Extensive knowledge of Fair Debt Collections Practices Act

Benefits

N/A

Pay

N/A

Schedule

N/A