Parts Counter Representative Body Shop
At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We build rewarding long-term careers in a supportive, growth-oriented team environment. When you join JX, you become part of a culture defined by our values: Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship. We are committed to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.
About the role
As our next Parts Counter Representative (Body Shop) in Waukesha, WI, you will play a crucial role in assisting our internal Body Shop Managers, Assistant Parts Managers, and Advisors with part number lookups and price quoting for estimating wreck repairs. This is an opportunity to expand your parts expertise and build a long-term career in heavy-duty collision repair. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.
Responsibilities
- Act as a technical resource for shop leadership and estimators on complex part number lookups, specialty vendor pricing, and rare component availability across all OEM and aftermarket lines.
- Independently generate complex, multi-system parts lists directly from severe damage photos and preliminary estimator notes.
- Systematically audit repair packages to guarantee full capture of all required companion parts, adhesives, specialized fasteners, and single-use hardware for heavy rebuilds.
- Oversee data accuracy within Mitchell Truck Estimating and internal business systems, updating complex cataloging, notes, and pricing overrides.
- Direct interbranch routing efforts with Warehouse Coordinators, proactively resolve back-orders, and provide precise delivery ETAs to estimators and management.
- Triage competing, urgent repair quotes and shop demands without compromising accuracy.
- Maintain a customer-first mindset in all interactions.
Schedule
Monday - Friday, 7:00 a.m. to 4:30 p.m.