Parts Counter Representative

JOB SUMMARY

The primary function of the Parts Counter Representative is to handle internal and external customer requests for parts purchases.

DUTIES AND RESPONSIBILITIES

• Assist customers with inquires and parts sales, in person, by phone, in person and electronically.
• Research customer request and needs where necessary and determine correct part(s) needed.
• If part(s) are in stock, produce invoices from computer system; if not in stock and customer wants to order, create purchase order and process orders.
• Review parts requests from the service department and provide quotes for parts requested. Transfer and post all approved parts requested for work orders.
• Maintain compliance with department guidelines by monitoring all invoices, will-call pick tickets, and quotes. Resolve disputed invoices and credits.
• Aid in inventory and core returns to vendors, including pulling, packing, and shipping.
• Absorb responsibilities for the retail area, restocking shelves, pricing, organization, overall appearance, and maintaining parts bins, such as rearranging parts, cleaning, labeling, etc.
• Deliver parts to customers as the need arises.
• Collaborate with the Service Department to ensure timely availability of parts for internal jobs.
• Coordinate with the inside and outside sales teams to deliver effective solutions to meet customer needs for parts and services.
• Complete all required job-related training.

QUALIFICATIONS

• Ability to read, write and comprehend English instructions and information.
• Bilingual in Spanish and English preferred.
• High School Diploma or Equivalent.
• 2 years heavy duty truck parts experience.
• Mechanical aptitude desirable.
• Basic computer skills preferred.
• Ability to operate warehouse forklift and complete formal training program.
• Understanding of standard office procedures, including filing and correspondence.
• Knowledge of bills of lading, freight bills, and parts for heavy and medium duty diesel trucks.
• Excellent organization and communication skills.

BENEFITS

• Comprehensive Health and Dental insurance.
• Flexible Spending Accounts (FSAs) with FLEX Card.
• Group Life Insurance.
• Short Term & Long-Term Disability Insurance.
• Voluntary Life Insurance.
• Corporate Holidays.
• Paid Vacation and Personal Leave.
• 401(k) plan with company match.
• Voluntary Supplemental Insurance plans.

About the role

Join an industry leader with 33 service locations that are PremierCare Gold certified and 5 TRP parts stores that are also nationally recognized. After 80 years of supporting the trucking industry by selling quality parts, our commitment to excellence is stronger than ever!

Requirements

• Ability to read, write and comprehend English instructions and information.
• Bilingual in Spanish and English preferred.
• High School Diploma or Equivalent.
• 2 years heavy duty truck parts experience.
• Mechanical aptitude desirable.
• Basic computer skills preferred.
• Ability to operate warehouse forklift and complete formal training program.
• Understanding of standard office procedures, including filing and correspondence.
• Knowledge of bills of lading, freight bills, and parts for heavy and medium duty diesel trucks.
• Excellent organization and communication skills.