Customer Care/Warranty Representative

Responsibilities

• Proactively solve customer issues in assigned communities after the closing of the home and completion of all assigned work orders.
• Complete assigned warranty service requests within the guidelines of company policy.
• Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer.
• Evaluate all customer complaints and report solutions.
• Conduct 90 day appointments and service as needed basis for the remainder of the year.
• Keep the customer care system up-to-date and accurate.
• Recommend changes that will improve processes.
• Monitor and respond to email and voice mail messages daily.
• Prioritize and respond to emails and phone calls according to the "Warranty On Call" procedure.

Qualifications

• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution.
• Excellent verbal and written communication skills with internal and external customers.
• General knowledge of residential construction and the homebuilding process.
• Basic computer skills, experience using an iPad preferred.
• Self-driven and able to work independently.
• Customer oriented, outgoing, dependable & ethical.
• Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful.
• Problem solving abilities with excellent follow-up skills.
• Must have reliable transportation.
• Must have a High School Diploma Construction or other related college degree a plus.
• 3-5 years Residential Home Experience ideal.

Benefits

• Excellent hourly rate, bonus potential.
• A comprehensive benefit package including profit sharing & 401(k) plans.

Schedule

The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.

Pay

Excellent salary and bonus potential.