Parts Counter Representative

About the role

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Job Purpose

We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment.

Essential Duties and Responsibilities

• Honor Commitments: Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines. Collaborate with the warehouse team to manage inventory levels, showcasing a commitment to fulfilling customer needs promptly and efficiently. Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders. Keep customers informed on the status of special orders and backorder parts.
• Create Positive Experiences: Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions. Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience. Provide technical assistance to customers, including assisting service technicians with acquiring parts. Handle customer returns.
• Foster Lifelong Learning: Stay updated on new diesel technologies and industry advancements to provide customers with accurate and relevant information. Embrace a commitment to lifelong learning by seeking out opportunities for...

For full info follow application link.

Equal Opportunity Employer

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities