Parts Counter Rep
About the role
Join the Carolina Cat TeamAs a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.Summary The Parts Counter Representative is responsible for front line customer service in a variety of parts and service areas. Responsibilities may include one or more of the following while maintaining a high level of customer satisfaction: data entry, technical ability, research, and various administrative abilities.
Responsibilities
- Assist the Service Department in identifying, acquiring, and invoicing all parts to work orders.
- Greet all customers in the showroom and answer phones in a timely fashion.
- Look up parts via supplied computer programs.
- Support the parts procurement, stocking and delivery needs of the Service Departments
- Handle cash payments and returns per cash policies.
- Maintain all action pending reports and outstanding backorders.
- Help resolve any