Parts Counter Associate

About the role

The primary duties of the Parts Counter Associate are to streamline the flow of parts to the production floor, assist customers, and decrease indirect labor while improving parts operation efficiency.

Responsibilities

• Adhere to the company's Vision and Core Values, handbook, and policies.
• Observe and adhere to safety and security procedures; perform weekly safety checks and report unsafe conditions.
• Continuously develop and improve parts flow to the production floor.
• Assist shop techs, walk-in customers, and phone inquiries.
• Source parts and select vendors using competitive pricing strategies to balance profit and customer satisfaction.
• Advise shop employees and customers on recommended parts; pick, package, and prepare parts for delivery.
• Accurately transfer parts to work orders.
• Prepare mailing labels and ensure orders are filled correctly and on time.
• Check and process incoming/outgoing freight; unpack shipments and distribute contents to warehouse bin locations.
• Assist with physical inventory counts.
• Work with and process warranty parts.
• Cross-train for all parts positions and provide coverage as needed.
• Maintain cleanliness and order in the shipping and receiving area.
• Drive company vehicle for parts pick-up and deliveries as needed.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Team player with a focus on delivering superior customer service.
• Excellent organization skills and attention to detail.
• Basic computer skills; experience using MS Office and email.
• Strong business communication skills (oral, written, and email).
• Ability to learn and use parts management software proficiently.
• Basic math aptitude.
• Ability to identify and resolve issues in a timely manner.
• Mechanical aptitude and some parts knowledge or technical application.
• Forklift operation certification required.
• Valid driver’s license and good driving record.
• Consistent and regular attendance is essential.

Physical Demands

• Ability to stand, walk, and be on feet for up to 8 hours at a time.
• Regularly use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Frequently stoop, kneel, crouch, or crawl.
• Moderate physical activity, including lifting and moving up to 50–100 lbs. occasionally, 25–50 lbs. frequently, and over 20 lbs. constantly without restriction.
• Assistance required for lifting objects in excess of 100 lbs.
• Specific vision abilities required: close, color, and peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Regular exposure to moving mechanical parts, fumes, or airborne particles, and confined spaces.
• Possible exposure to wet/humid conditions, high/precarious places, toxic/caustic chemicals, outside weather conditions, extreme cold/heat, risk of electrical shock, and vibration.
• Moderate noise level in the work environment.