Parts and Service Technician

About the role

The Parts & Service Technician (PST) is responsible for generating a profitable Parts and Service department while maintaining a clean and safe facility. This role involves assisting with all aspects of inventory, installations, servicing trailers, and preparing products for presentation and demonstration.

Responsibilities

• Completing daily processes including parts sales, service work, inventory control, receiving product, and customer deliveries.
• Aiding the management team with service, parts/accessories installations, and warranty work.
• Receiving delivery of trailers, parts, supplies, and submitting paperwork for management approval.
• Conducting Pre-Delivery Inspections (PDIs) and Post-Labor Inspections (PLIs).
• Using a consultative selling process to help customers match their needs with appropriate parts and services.
• Maintaining store facilities and trailers to ensure safety, security, and a professional appearance.
• Performing preventative and daily maintenance, minor repairs, and inspections of company equipment and vehicles.
• Verifying proper invoicing during PDIs and PLIs.
• Collaborating with the management staff and other departments to support overall operations.
• Attending and participating in required team and company meetings.
• Investigating and resolving warranty, repair, facility, and equipment issues.
• Assisting in trailer sales efforts, as needed.
• Obtaining and maintaining a valid sales license where required by state law.
• Ensuring compliance with policies and procedures related to managing facility keys.
• Generating leads in the local market.
• Safely operating forklifts and power tools as required.

Qualifications

• High school diploma or equivalent.
• At least six months to one year of related experience and/or training.
• Excellent time management, customer service, troubleshooting, attention to details, and strong mechanical abilities.
• Professional, safe, and ethical conduct.
• Basic keyboarding skills and knowledge of on-line computer systems.

Skills

• Time management
• Outstanding customer service skills
• Troubleshooting
• Attention to details
• Strong mechanical ability
• Demonstrate professional, safe and ethical conduct without exception

Benefits

(Not specified)

Pay

(Not specified)

Schedule

(Not specified)