Parts and Service Coordinator

About the role

Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

Responsibilities

• Answer customers' questions about products, prices, and availability.
• Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
• Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
• Process invoices through customer portals and websites as they require.
• Acquire vendor quotes and communicate pricing to customer and salesperson.
• Process vendor payables.
• Research and resolve billing issues.
• Confirm freight rates and invoicing with freight carriers.
• Assist sales team in researching and resolving customer needs.
• Participate in physical inventory and cycle counts of materials and parts.
• Review purchasing reports and place stock orders accordingly.
• Cook up with vendors and customers to resolve problems on damaged items.
• Verify outbound orders.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Special projects as assigned.

Requirements

Preferred EXPERIENCE WORKING WITH PARTS/PART NUMBERS AND TECHNICAL SERVICES

Qualifications

• Bachelor's Degree preferred
• Experience working with Parts and Technical Assistance
• High School Diploma (or GED or High School Equivalence Certificate) required

Skills

• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Excellent written and verbal communication skills.
• Organized, multi-task, high-paced, team player.

Benefits

We are proud to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Why work at Associated Packaging, Inc.?

• Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.
• Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.
• Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.
• The People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.