Service Coordinator

JTM’s Service Coordinator is the primary administrative and coordination hub for the Service Department, supporting field staff, communicating with clients, and ensuring service requests are documented, tracked, and completed. This full-time, non-exempt role is located in JTM’s offices in the Georgetown neighborhood of Seattle.

About the role

The Service Coordinator schedules service work, serves as the primary point of contact for service-related communication, and provides general administrative support to the Service Department under the supervision of the Service Manager.

Responsibilities

• Coordinate and schedule service calls, warranty work, and small projects with clients.
• Serve as the primary point of contact for service-related communication, including intake of requests and status updates.
• Create, manage, and track work orders, service tickets, and job documents to ensure accurate records and timely closeout.
• Process and coordinate approved work, including ordering equipment, applicable permits, parts, and materials, and communicating with dispatch.
• Communicate service issues, escalations or delays to the Service Manager.
• Support billing readiness by ensuring service documentation, tickets, and approvals are complete and accurate.
• Provide general administrative support to the Service Department, including phone coverage and email monitoring.
• Assist with warranty tracking and follow up as required.
• Proactively manage customer relationships to foster additional work.

Requirements

• High school diploma or equivalent required.
• One to three years of experience in construction, service coordination or administrative support at a general contractor.
• Strong organizational and time-management skills with the ability to prioritize competing demands.
• Professional customer service demeanor.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams).
• Familiarity with construction terminology, work orders, and service workflows.
• Ability to remain calm and solution-oriented.
• Excellent written and verbal communication.

Physical Requirements

• Regular, predictable attendance is required.
• Subject to frequent interruptions.
• Must be able to wear personal protective equipment (PPE).
• Ability to communicate information and ideas so others will understand; must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Ability to remain in stationary position at a computer terminal for an extended period.
• Operate a computer and other office productivity machinery, such as a copy machine and computer printer.
• Productive in an office environment that is subject to frequent interruptions including moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Light to moderate lifting may be required.
• Occasionally move about inside the office.

Pay

Hourly range: $38.00 to $45.00 depending on direct professional experience and qualifications. Bonus target: 3%–10% of annual base earnings.

Benefits

• Comprehensive healthcare plan (medical, dental, vision, life, AD&D, and EAP).
• Eight paid holidays.
• Minimum of three weeks Paid Time Off.
• Paid parental, jury duty, and bereavement leave.
• Paid volunteer time off.
• 4% safe harbor weekly 401K match plus discretionary profit sharing.
• Bonuses based on corporate and personal performance (typically 3%–10% of base earnings).