Service and Repair Coordinator

About the Role

Responsible for coordinating service and repair activities for fire protection and life safety systems; serves as the primary point of contact between field technicians, customers, and internal teams to ensure service calls are scheduled, executed, and documented accurately and efficiently.

Responsibilities

• Schedule and coordinate service calls for fire alarm, sprinkler, suppression, and life safety systems
• Dispatch technicians and manage daily and weekly service schedules
• Communicate with customers regarding service appointments, access requirements, and job status
• Track service tickets, work orders, and technician progress in ERP/service management systems
• Review service documentation for completeness and accuracy
• Coordinate follow-up repairs, inspections, and return visits
• Support billing by ensuring service documentation is complete and submitted timely
• Assist with emergency service coordination as needed
• Maintain accurate service records and customer histories

Requirements

• High School Diploma and 2+ years of experience in service coordination, dispatch, or administrative support
• Fire protection, construction, or facilities service experience preferred
• Proficiency in Microsoft Office applications

Physical Demands

• Prolonged periods of computer and phone use
• Regularly required to sit and use hands, talk or hear, stand, walk, and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Vision abilities required include close vision

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident