Service Coordinator

Position Summary

The Coordinator – Service coordinates, monitors, and improves service activities for the service department. Ensures services are effective and customer requirements are met.

Job Responsibilities

• Makes reservations for planned travel (international and domestic) including airline, hotel and rental car, adjustments as necessary ensuring that routes and prices are within the constraints of the travel budget.
• Documents, tracks and confirms outbound material shipments to jobsite to effectively avert any issues and to provide communication on delivery requirements to clients.
• Locates and secures rental reservations for all necessary tool requirements needed per job specifications.
• Affords assistance in arranging programs, events, and conferences by scheduling facilities and caterer, issuing information or invitations, coordinating speakers, and controlling event budget.
• Performs administrative duties when necessary such as filing, data entry, sending out mailings, generating reports and presentations and facilitating interdepartmental communications between internal and external parties.
• Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
• Maintains service technician sign offs for all equipment and electronics assigned.
• Captures and prepares all aspects of onsite/online operator certification seminars.
• Serves as backup assistance in the lunch rotation for receptionist screening and routing callers to appropriate party.

Qualifications / Requirements

• Associate’s Degree or equivalent from two-year college or technical school in related field
• 4+ years of previous Service Coordinator experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.