Service Coordinator
About the role
Looking for Your Next Challenge? Step into Your Future as ECAM’s Newest Service Coordinator! The Service Coordinator position is responsible for managing repair cases, coordinating with technicians, subcontractors, and third-party vendors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair case. ECAMSECURE, a GardaWorld company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAMSECURE protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7. Working Conditions: Office Environment. Career Growth: Career growth opportunities at GardaWorld.
Responsibilities
- Work with Service Manager to coordinate the activities of the Service department.
- Serve as the liaison between Service, Sales, and the customer.
- Remotely troubleshoot and resolve service issues and concerns as needed.
- Coordinate field service visits, ensuring technicians or subcontractors have the equipment, parts, and resources required to complete repairs and maintenance.
- Regularly monitor backlog of open service issues and work toward resolutions.
- Prepare and follow up on quotes for customers.
Qualifications
- High School Diploma
- Previous experience working in field service operations.
Benefits
- Medical, dental, and vision insurance plans
- 401(k) with employer matching contributions
- Paid time off (PTO) policy
- Paid holidays
- Disability coverage
- Life insurance options
Pay
$20.00 - $30.00/hour
Schedule
Monday through Friday, 7:30 a.m. to 4:00 p.m. This position may offer overtime.